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    Data Protection Complaints

    Last updated: May 2026 · Effective from 19 June 2026

    We take data protection seriously. If you believe we have mishandled your personal information or breached your rights under the UK GDPR, you can raise a complaint with us directly. This page sets out our complaints process, in line with the Information Commissioner's Office (ICO) guidance and the Data (Use and Access) Act 2025.

    How to complain

    Email [email protected] and include:

    • your name and preferred contact method;
    • a clear description of what happened and when;
    • the outcome you are looking for (for example, correction, deletion, explanation, or apology).

    Or write to: Data Protection Lead, Kimolian Academy Limited, 22 The Fitches, Saxmundham, Suffolk, IP17 1UX, United Kingdom.

    What happens next

    1. Acknowledgement — we will confirm receipt within 30 days, and usually within five working days.
    2. Investigation — we will look into your complaint without undue delay, speaking to relevant people and reviewing the personal data we hold.
    3. Updates — we will keep you informed on progress and timeframes, and give you a named point of contact for any questions.
    4. Outcome — we will write to you with the result and any actions we have taken as a result.

    We have cover arrangements in place so that complaints are acknowledged within the required timeframe even during staff absences.

    What we record

    For every complaint we record the date received, our acknowledgement, relevant correspondence, the outcome, and any actions we take. We keep this information only for as long as we need it, in line with our Privacy Policy.

    If you are not satisfied

    You have the right to complain to the Information Commissioner's Office (ICO) at any time, including before contacting us. The ICO is the UK's independent data protection regulator.